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Frequently asked questions

The VOV Smart Care Pet GPS tracker can be used indoors and supports multiple positioning technologies, including GPS, Wi-Fi, LBS, and BLE, allowing precise real-time tracking of your pet.
The VOV GPS tracker has a built-in SIM card, similar to your phone, which uses mobile networks to send you location information. All related fees are covered by your subscription, you get to enjoy use worldwide. You can cancel your subscription at any time.
Yes, it supports worldwide use.
A single charge lasts for one month and uses wireless charging.
You can invite your friends and family to view your pet, supporting up to 5 people. The owner has management permissions, while other users can view the pet’s status and location.
VOV GPS Tracker supports IP68 Waterproof, making it suitable for outdoor use.

Help Topics

Account & Subscription

Account Sign up & Password

Manage Subscription Plan

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Troubleshooting

GPS & Network

Battery & Recharge

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Orders & Shipping

Ordering & Payment

Shipping & Delivery

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Service

Replacement

Maintenance & Return

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