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Data & Privacy

        This FAQ explains how VOVIOT LLC. (“VOVIOT,” “we” or “our”) handles personal information collected through our digital platforms, including our website (the “Site”), VOV Smart Care GPS Tracker device, and mobile application (the “App,” and collectively with the Sites and Smart Care GPS Tracker the “Service”). It also covers information collected through our social media channels, marketing activities, live events, and other activities described in this Privacy Policy, as well as answers to questions users may have.

In the course of your use of the VOV Smart Care Pet GPS Tracker, we collect a range of data in order to provide our services effectively. This includes details from your account registration, information about your location. With your consent, we may also send newsletters and text messages. Occasionally we work with third parties to improve our services. We use this information for various purposes, such as managing your account, complying with legal requirements, improving our services and communicating effectively with you. Protecting your privacy is a top priority for us, and we offer you ways to control the information you share with us.

We’re concerned about data privacy too! We take it extremely seriously and hold ourselves to high legal and moral standards. We review our approach continually, and conduct external reviews and testing to ensure we’re operating correctly. We also have business partners who expect and demand the highest standards. If you have any questions or concerns with respect to privacy, please do not hesitate to contact us.

Our Privacy Policy contains full details of what data we may collect, why, what we do with it, who we share it with, and what your rights are. These frequently-asked questions offer a commentary on our Privacy Policy, but you should refer to the policy itself for contractually-binding details, and the Privacy Policy takes precedence if the guidance in these FAQs contradicts it.

To learn more about how we handle your data, please read our Privacy Policy. And you can download a printable copy of this Privacy Policy.

What personal data do VOVIOT collect and why?

  • Profile data: such as the username and password that you may set to establish an online account on the Service, photograph, information about your pet such as your dog’s name, gender, breed, and ranking, and any other information that you add to your account profile.

  • Contact and communications data: such as your name, email address, billing and mailing addresses, phone number, and social media, or otherwise.
  • Geolocation data: such as your pet’s GPS location data, need to provide real-time tracking and safety features like location history, safe zones, and alerts. To improve accuracy, we may also use nearby Wi-Fi, Bluetooth, and cellular network information. This data is only used to support and improve our services.
  • Transactional and payment data: such as information relating to or needed to complete your orders on or through the Service, including subscription information, order numbers and transaction history. And payment data needed to complete transactions, including payment card information or bank account number.
  • User-generated content data: such as profile pictures, photos, images, videos, ratings, comments, questions, messages, works of authorship, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.

  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

💡Note: Data about others: We may offer features that allow users to invite friends or family members to use the Service, and we may collect the contact information of those invitees in order to send them an invitation. Please do not refer others to us or share their contact details unless you have their explicit consent.

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How is my location data used?

Your location data is used to provide core features of the VOV Smart Care Pet GPS Tracker, such as real-time tracking, location history, safe zone alerts, and lost pet assistance. To enhance positioning accuracy, we may also use nearby Wi-Fi, Bluetooth, and cellular signals. This data is only used to operate, maintain, and improve our services. We do not sell your location data to third parties.
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Do you share my data with third parties?

We may share your data with trusted third parties, including our affiliated companies, service providers, payment providers, advertising and marketing partners, authorities and law enforcement agencies, professional advisors, business successors, other users, and the public. This sharing is done only when necessary to operate, improve, and provide our services, and as required by law. We ensure that these third parties are committed to protecting your data and using it only for the purposes outlined in our Privacy Policy.

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How can I access, update, or delete my personal data?

You can access and update your personal information directly through the app’s account settings. If you wish to delete your personal data, you can request deletion within the app or contact our support team. Once we verify your request, we will process the deletion in accordance with applicable laws and our data retention policies. Please note that some data may need to be retained for legal or operational reasons.
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How long do VOVIOT retain my data?

VOVIOT retains your historical data for a period of 6 months. If you no longer wish to use our services, you have the option to delete your personal data immediately. We ensure that your data is securely handled and will not be kept longer than necessary for the purposes outlined in our Privacy Policy.

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How do VOVIOT keep my data safe?

VOVIOT takes your data security seriously and employs a range of measures to protect your personal information. This includes using encryption protocols for data transmission, secure servers for data storage, and access control to ensure that only authorized personnel can access your information. We regularly review and update our security practices to address potential threats and maintain a high standard of protection.
💡Note:

However, it is important to note that all information technologies carry some level of security risk. While we implement robust measures to protect your personal information, we encourage you to use our services in a secure environment, regularly update your password, and be mindful of sharing your personal information to help safeguard your privacy.

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