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Active Tracker
VOVIOT Logo
Active Tracker

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Frequently asked questions

Yes! The VOV GPS Tracker supports the highest waterproof rating currently available IP68 Waterproof, making it safe for use in both fresh and salt water. Whether your pet enjoys swimming in lakes or the sea, or gets caught in the rain, the VOV Smart Care Pet GPS Tracker will continue to work reliably without worry in any environment!

The VOV Smart Care Pet GPS tracker can be used indoors and supports multiple positioning technologies, including GPS, Wi-Fi, LBS, and BLE, allowing precise real-time tracking of your pet.
You can invite your friends and family to view your pet, supporting up to 5 people. The owner has management permissions, while other users can view the pet’s status and location.
Yes, it supports worldwide use.
The VOV GPS tracker has a built-in SIM card, similar to your phone, which uses mobile networks to send you location information. All related fees are covered by your subscription, you get to enjoy use worldwide. You can cancel your subscription at any time.
You can also use it without a subscription. Without a subscription, you can only view your pet’s location when the tracker is connected via Wi-Fi or paired with the App via Bluetooth. By subscribing, you can access features such as real-time tracking, history playback, and event notifications. You can read the “Subscription Plan” to learn more.
The battery life of a pet tracker depends on several factors, including location update frequency, network type (such as 4G, Wi-Fi, BLE), pet activity level, environmental temperature, and feature usage (such as lights, sound, and Bluetooth). Under normal use (about active for 2 hours per day), the battery can last over a week. Longer activity time, low temperatures, weak signals, or using high-power features will drain the battery faster. You can check the remaining battery life in the app and receive alerts when the battery is low. You can read the article “Living Tracking VS. Battery Life” to learn more.

The accuracy of your pet tracker depends on several factors, including GPS signal strength, surrounding environment (e.g., tall buildings, trees, or indoor areas), network connection (4G, Wi-Fi, BLE), and update frequency. GPS tracking works best in open outdoor areas, while signal obstructions may cause deviations. To improve accuracy, check the signal status in the app and ensure the device has sufficient battery. You can read the article “Why Is My Pet Tracker’s Location Inaccurate?” to learn more.

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